Chegg has become a popular platform for students worldwide, offering textbook rentals, homework assistance, and study resources. Though its services can be valuable, many users eventually decide to cancel their subscription—whether due to the end of a semester, financial reasons, or changing academic needs. Thankfully, Chegg provides several methods for users to easily cancel their subscription, and it’s important to understand each approach clearly to avoid being charged unnecessarily.
TLDR (Too Long; Didn’t Read)
If you’re looking to cancel your Chegg subscription, you can easily do so through the website, the mobile app, or by contacting customer support. Make sure you cancel before your next billing cycle to avoid additional charges. Note that simply uninstalling the app or not using the service will NOT cancel your account. Always check for confirmation to ensure your subscription has been properly canceled.
Why You Might Want to Cancel Your Chegg Subscription
Some common reasons why users cancel include:
- Completed academic term: No longer need study or textbook support.
- Cost concerns: Looking to cut down on monthly expenses.
- Infrequent use: Not getting enough value from the platform.
- Academic honesty policies: Desire to avoid potential risks with cheating detection software at schools.
Important Things to Know Before Cancelling
Before you attempt to cancel, keep the following key points in mind:
- Cancelling does not refund previous charges – You generally must cancel before your new billing cycle begins to avoid being charged again.
- Canceling textbook rental or tutoring subscriptions follows a different process – Chegg Study, Chegg Writing, and textbook rentals must be managed separately.
- You must log into your account to cancel – Simply uninstalling the app or letting it “run out” won’t stop billing.
Step-by-Step Guide: How to Cancel Chegg Subscription
1. Cancel Through the Chegg Website
This is the most straightforward method.
- Log in to your Chegg account at chegg.com.
- Click on your profile icon in the upper right corner.
- Select My Account from the drop-down menu.
- Choose Subscriptions under Payment Information.
- Click Cancel subscription next to the service (e.g., Chegg Study) you wish to stop.
- Follow any prompts or surveys until you get a final confirmation that the subscription is canceled.
Note: You should receive a confirmation email once cancellation is complete. Save this for your records.
2. Cancel via Chegg’s Mobile App
If you subscribed through the app, your cancellation method will depend on your device.
For iOS (iPhone/iPad) Users:
- Open the Settings app on your iPhone/iPad.
- Tap on your Apple ID at the top and select Subscriptions.
- Find and select Chegg from the list of active subscriptions.
- Tap Cancel Subscription and confirm cancellation.
For Android Users:
- Open the Google Play Store app.
- Tap on your profile icon at the top right, then select Payments & subscriptions.
- Choose Subscriptions.
- Find Chegg, then tap Cancel subscription.
Keep in mind: If your mobile app subscription was handled through Apple or Google, Chegg itself cannot manage or refund these payments—you must go through the respective app store.
3. Cancel by Contacting Customer Support
If you’re encountering difficulties through the website or mobile app, contacting Chegg’s customer support can help.
You can reach out via:
- Live Chat: Available directly on their support page: chegg.com/contactus
- Phone: Call 1-855-477-0177 (U.S. residents only).
When speaking with a representative, have your account details ready, and be sure to ask for an email confirmation once your subscription is canceled.
How to Cancel Specific Chegg Subscriptions
Chegg Study and Chegg Study Pack
These are the most commonly used subscriptions. The steps mentioned above (website/app) apply directly to these services.
Chegg Writing
If you have subscribed to Chegg Writing for plagiarism checks or grammar tools, follow these steps:
- Log in on the Chegg website.
- Go to My Account and select Subscriptions.
- Find Chegg Writing and click Cancel.
Textbook Rentals
Rentals can’t be “canceled,” but they can be returned. You can return your books early by printing a prepaid label from Chegg and sending them back. Here’s how:
- Log in to your Chegg account.
- Go to My Orders.
- Find the rented book and select Return.
- Print your shipping label and drop the book off at the designated shipping service.
What Happens After You Cancel?
Once you’ve canceled your subscription:
- Your access continues until the end of the current billing period.
- No refunds are typically issued unless there’s a billing error or special promotion—always double-check the policy.
- Your account remains active with free services (e.g., book browsing), but premium features are locked.
Common Issues with Canceling
Didn’t receive confirmation? Still being billed? Troubleshooting these problems is essential to avoid unwanted charges.
Steps if you believe you’ve been wrongfully charged:
- Check your email for any confirmation of cancellation or continued billing.
- Sign into your Chegg account and verify your subscription status.
- Contact customer service immediately and provide relevant billing statements.
Pro Tip: Sometimes, a failed cancellation through the mobile app won’t show up on your desktop version and vice versa. Always cancel on the same platform used for subscription.
Alternatives to Chegg
If you’re canceling due to cost or academic fit, several free or lower-cost alternatives exist:
- Slader: Offers textbook answers for free (now part of Quizlet).
- Course Hero: Another paid service, but with different study resources and pricing.
- Khan Academy: 100% free and offers in-depth tutorials.
- OpenStax: A good source for free, peer-reviewed, openly licensed textbooks.
Conclusion
Cancelling your Chegg subscription doesn’t need to be a complicated task, but it does require a few clear steps to ensure you’re not charged after you stop using the service. Always cancel via the platform where you began your subscription (website, iOS, Android), confirm your cancellation with an email, and monitor billing statements to ensure charges stop.
Remember: If you’re uncertain or hit a problem, Chegg’s customer support is there to help. Taking timely action ensures peace of mind and prevents unexpected fees.