Online shopping is convenient, but sometimes you hit that “Submit Order” button and immediately realize you’ve made a mistake — maybe the product isn’t what you thought, or perhaps you just changed your mind. Whatever your reason, if you’ve placed an order on Adam & Eve and need to cancel it, you’re not alone. Adam & Eve, one of the leading online retailers for adult products, has certain policies and steps when it comes to canceling an order. Knowing how to go about it can save you time and effort.
TL;DR
If you need to cancel an order on Adam & Eve, act quickly. Because the company often fulfills orders within hours, call their customer service promptly to have the best chance of cancellation. If it’s too late to cancel the order, you may need to initiate a return after receiving the products. Keep your order number handy to streamline the process.
Why You Might Want to Cancel
People cancel orders for a variety of legitimate reasons. Maybe you:
- Accidentally ordered the wrong item
- Found a better deal elsewhere
- Realized you don’t actually need the product
- Made a duplicate purchase
Whatever your reason, the key to a successful cancellation lies in acting fast. Adam & Eve processes and ships orders quickly, so there’s often a narrow window to act.
Step-by-Step Guide to Canceling an Order on Adam & Eve
Step 1: Check Your Order Status
Before you attempt to cancel, you need to know whether the order has entered the shipping process. Here’s how you can do that:
- Visit www.adameve.com
- Log in to your account using your credentials
- Go to the Order History section
- Locate the order you’d like to cancel and check its status
If the order shows as “Processing,” there’s still a chance for cancellation. If it says “Shipped,” you’ll need to wait for it to arrive and initiate a return instead.
Step 2: Contact Customer Service Immediately
Adam & Eve doesn’t offer a one-click “Cancel Order” button on their website. You’ll need to speak directly to customer service.
There are two ways to reach out:
- By phone: Call 1-800-293-4654 (Mon-Fri, 9AM to 7PM ET)
- By email: Use their customer response form or email service@adameve.com
Pro Tip: Calling is more effective than emailing, especially considering how quickly orders can move to the shipping stage. Be prepared to provide your:
- Order number
- Name and email address used during purchase
- Reason for cancellation (optional)
Step 3: Wait for Confirmation
Once you’ve contacted customer service, you’ll receive an update via email or during the call about whether or not the cancellation was successful. If successful, the representative may reverse the charge or issue a refund to your original payment method.
If your order has already shipped, then unfortunately, you won’t be able to cancel—but don’t worry, you’ll still have options.
What If Your Order Has Already Shipped?
If the order is on its way, you can’t cancel it, but you can initiate a return after receiving your package. Here’s what to do:
Return Policy Overview
Adam & Eve offers a 90-day return window for most items. However, due to the intimate nature of many of their products, only unopened items are typically accepted for returns.
Steps to Return a Product
- Visit the Returns page on their website or contact customer service for instructions
- Ensure the product is unopened and unused
- Package the product securely
- Include your order number and a brief explanation for the return
- Ship it to the returns address provided by customer service
Once they receive and inspect the item, refunds are usually issued within 2–4 weeks.
Exceptions and Special Cases
There are some nuances to Adam & Eve’s cancellation and return policies that you should be aware of.
Digital Products
Items like downloadable content or gift cards are typically non-refundable. These cannot be canceled once purchased.
Promotional Items
If your order included free gifts or discounts as part of a promotion, you’ll need to return those along with your original purchase to get a full refund. Otherwise, refunds may be prorated.
Pro Tips for Simplifying Future Orders
If you shop at Adam & Eve regularly, here are a few tips to avoid needing to cancel orders:
- Double-check your cart before payment, especially for recurring or similar purchases
- Wait a moment before confirming — sometimes that brief pause is enough to reconsider
- Create an Adam & Eve account for faster tracking and management of orders
- Use a Wish List feature to save items instead of instant purchasing
Frequently Asked Questions (FAQs)
Can I cancel an Adam & Eve order through their mobile app?
Currently, there’s no dedicated mobile app for account management or order cancellations. Use the web browser for full account access or call their hotline directly.
What if I used a gift card to make the purchase?
If cancelled successfully, the credit will usually be reissued back to the same gift card or as a new one. Contact customer service for specific cases.
How long does it take for my refund to go through?
Refunds typically take 2 to 4 weeks. This varies depending on your payment method and bank processing times.
Is Adam & Eve discreet with their communications?
Yes! Emails, phone conversations, and packaging are all 100% discreet, ensuring your privacy during cancellation and returns.
Final Thoughts
Canceling an order on Adam & Eve isn’t always straightforward, but it is possible—especially if you act quickly. Remember, the most efficient way is to call their customer service as soon as possible after placing the order. Even if you miss the cancellation window, Adam & Eve’s generous return policy may still work in your favor.
Shopping online should be a stress-free experience, and knowing how to handle unexpected changes makes the process even smoother. Keep this guide handy for your next purchase — just in case you need it!