Stop us if we are wrong. But customer experience has been the pillar and cornerstone for e-commerce business. Due to giant industry shoppers, expectations are constantly rising. We understand as a retailer; you are worried about meeting customers’ expectations. And this is where e-commerce order tracking comes into play.
What’s more satisfying than seeing your buyer continuously running back towards your business because of top-quality customer service? Receiving a correct shipment date, a tracking number, and a delivery notification keeps your shopper happy and creates trust for the brand.
So give your business a boost with services like speedpak tracking to keep your company safe from any risk. Let us dive right in.
Reasons to provide order tracking
E-commerce order tracking is considered one of the significant services to offer by e-commerce companies. By tracking the order, shoppers gain more confidence in you.
1. Fees
As experts, we know how costly it would be to deal with customers’ inquiries and complaints every day in the long term. After a certain phase, you will probably need someone to help you with customer services or a bot to go through every shopper complaint. If you don’t, then your business will suffer.
But this need not happen to you, so the good news is with e-commerce order tracking, there are surprisingly fewer complaints. Just one complaint needs to be enforced. All the specific tracking information is automatically generated for potential customers. Furthermore, order tracking allows for more flexibility as it puts less burden on the customer support team.
This means more time, energy and of course more money. You can create more flexible resources to keep improving customer experience.
2. Keep up with customer expectations
It has been recorded that 97 % of shoppers desire to monitor their orders throughout each step of their shipping order. Buyers have become habituated to having a top-notch level of visibility into their order. So, if you don’t want your business to suffer on Amazon and other major retailers, keep your e-commerce tracking system up to the mark.
It’s a good idea to provide a tracking service to prevent buyers from confusion. When their expectations are met correctly, great reviews and new orders soon follow.
3. Have more control
When running an e-commerce company, your job does not end just after the package has been handed to carriers. Having order tracking will keep your order fulfillment high and allow you to address any issue effortlessly and quickly.
With an e-commerce tracking service, you can maintain a good influence and credibility with shoppers. Adding value to customers’ lives is a win-win game for your business.
Why does order tracking matter so much to buyers?
Shoppers want to know everything regarding their product as they wish to receive their order in good condition and well-packaged. Having an HD picture of the product usually leads to a sale and order tracking to more orders in the future.
Do you wonder why Uber Eats, Doordash, or Grubhub are so popular and why shoppers love it the most? It is all because of monitoring, credibility, and quick delivery. Moreover, it has been observed that 1 in every 4 customers is willing to pay 10% more for great customer service.
Let’s wrap up
You should keep in mind that poor delivery tracking shipping leads your customer to frustration and disappointment. Many customers would assume your business is disorganized and untrustworthy. We don’t want this to happen to you, so make sure to provide e-commerce order tracking and create a long-lasting relationship with customers.